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Customer Service

An excellent customer experience is our goal

Our objective is to give you an excellent customer service. We aim to do this be providing you with the products and services enabling you to optimise your own production processes and by making tools and information available to you so that it is easier and more convenient to do business with us.

Email us

Can't find the answers you need? Please email us and one of our customer service representatives will assist you.

Email us

Call us

Need to speak to a customer service representative? Please call us at 03457 020202.

Call us

Most frequently asked questions

How do I get copies of documents such as invoices, delivery notes and certificates of analysis?

Can you help me understand my product invoice?

Can you help me understand my rental invoice?

How do I place an order online?

Why did I receive a monthly rental invoice when I paid my cylinder rental in advance?

Secure, online account access, 24/7 and 365 days a year

  • Quickly reorder your regular gases
  • View a wide range of other products
  • Order at your convenience
  • Know your order costs and delivery times instantly
  • Save time and reduce paperwork by viewing invoices online
  • Find key documents like invoices and delivery notes in one place
  • Save costs by tracking your holdings and keeping your cylinder stocks low

State-of-the-art automated container tracking system

  • Scan and check your inventory on your mobile device with our app
  • Manage your reports on the MyAirProducts website
  • Scan containers and change, Points of Use, or status
  • Find specific container details like Batch Number, Shelf Life and Movement History
  • Work offline and synchronize to account when online connection is available
  • Locate containers easily, search by material code, batch code or cylinder number
  • Control your stock of points